Repeat Signage V4 help

Troubleshooting video and audio problems

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Repeat Signage digital signage software


Repeat Signage uses the Windows Media Player technology that is built into Windows to play video using the video control and audio files using the audio control.  We recommend converting .mov and .mp4 files to .wmv (Windows Media Video) files using the Free make video converter software.

The Flash video control (August 2012)

The new Flash video control gives a good alternative to the Video control and you can convert your videos to Flash free of charge using software such as Free Studio.  On playing videos across multiple screens, then the Flash video control is recommended.

The Flash video control also allows scheduling of video playlists on a hourly, daily or weekly basis.

Trouble shooting Video control and Audio control problems

1.  Check you are on the latest version of Windows Media Player for your version of Windows

Since the video control uses Windows Media Player, the first thing to do is to make sure you are on the latest version.  The current version (August 2011) is Version 11 for Windows XP/Windows Vista, and Version 12 for Windows 7 and Windows 8:

- Open Windows Media Player (Start button/Start orb => All Programs => Windows Media Player).  If you cannot see the File menu, then press the Alt key on your keyboard.  From the 'File' menu, select 'Help' then 'Check for updates'.

2.  See if the file will play with Windows Media Player

Locate the file on your hard disk and double click it to open it in Windows Media Player.  If it opens in another application, then you will need to right mouse click the file and use 'Open with' then select 'Windows Media Player'. 

If it opens and plays OK:

The problem is the way Repeat Signage is playing the file.  Repeat Signage uses two types of video playing technology depending on whether multiple screens are attached.  You can change the video system that Repeat Signage uses in the System settings.  From the main Repeat Signage screen, on the menu click on 'File' then 'Settings' (if you are prompted for a password then enter the administrator one).  Select the 'System' tab.  Press the F1 key on your keyboard and read the information on video types.  Try both TYPE ONE and TYPE TWO to see if this makes any difference. 

If it doesn't play OK:

STEP 1 - The problem is likely to do with codecs.  When videos are created they use a piece of software called a codec to encode the video file.  You need to have the same codec on your machine in order to play that video file.  See the Wikipedia entry for more information on codecs.  You will need to download a codec pack from the Internet such as the K-Lite Codec Pack.  The free K-Lite Basic Code Pack should be sufficient for most video files.

STEP 2 - If you install this and it Windows Media Player will still not play the file, it may be corrupted or you may still have a problem with codecs.  Open the file in Windows Media Player, then on the File menu (press the Alt key if you cannot see the File menu), click on 'File' then 'Properties'.  This will then display information on the video and will normally include the video and audio codec information.  Now on the main Repeat Signage screen, on the menu click on 'Help' then 'Get computer information'.  This will tell you wish codecs you have installed.  Make sure that the ones used in the video file are installed on your system.

STEP 3 - You could also try converting your video to a different format such as .wmv (Windows Media Video).  The Freemake video converter software is recommended.

STEP 4 - If you still have a problem, then it may be some strange compatibility issue with Windows, codecs, your video file and who knows what.  Try the Flash control in Repeat Signage instead.  This control uses Adobe Flash Player technology rather than Windows Media Player technology to display your video.  You will need to do the following:

- Use Free make video converter to convert your video to a swf file (Flash).  This is very easy to use software.
- Edit your Repeat Signage presentation and on the menu click on 'Insert' then 'Insert Flash video (swf)'
- Browse for and select your .swf file
- Click on OK

The Flash control currently doesn't allow you to specify a start and end time for a video.  You can also use to edit your video so that you just have the part you need.  You can do this as follows:

- Open FreeMake
- Click on the '+ Video' button in the top left corner of the screen
- Select you video and then click on 'Open'
- In the top right quarter of the screen is a scissors icon. Click on this
- Your video is displayed and you can play it. What you have to do is to find your start point that you want to display in Repeat Signage, and click on the Pause button to stop there
- You now need to delete the video frames before this. To do this, click on the blue 'end selection' button' (hover your mouse over the blue buttons to find this)
- You should see that at the beginning of the timeline has a blue section from the beginning to your start point.
- Click on the blue cut button (scissors icon)
- This should now have deleted the start of the video
- Now play the video until you find your finish point and click on the Pause button. We are now going to delete everything after this point. So click on the first blue button (Start selection)
- Now drag the timeline circle to the end of the video
- Click on the 'Selection end' blue button
- Click on the blue cut button (scissors icon).
- This should now have deleted the end of the video
- Click on OK to return to the main screen
- Now click on the 'to SWF' button on the bottom of the screen
- Click on the 'Convert' button

STEP 5 - If you still cannot play the video in Repeat Signage, then please email for help.