Repeat Signage Support
The current Repeat Signage version is V5.1.2
We offer you an outstanding level of support with free
trial download, free
training videos, online walk-through
help menu system
and free
email technical support.
Repeat Signage has a context-sensitive help system which means that appropriate help is available whenever you press the F1 key on your keyboard. For example, on the designer screen, pressing F1 will give you information on adding, resizing, moving and deleting all the types of controls (text, PDF, pictures, videos, etc).
Email support is available Monday to Friday from 08:00 to 22:00 GMT. Limited email support is also available over weekends and public holidays. This means
that we can effectively support US and international customers even though we are
based in the UK.
System requirements
Repeat Signage is Windows based digital
signage software and runs on Windows 10 and
Windows 11. Please see System Requirements.
Problems including 'Crashes'
Here are a few things you could try to resolve an error message prior to
contacting support:
–Restart your computer and have another go - Repeat Signage uses the .NET
Framework and calls on Windows to perform operations. Sometimes a restart
will just clear your memory usage and reset Windows.
–Make sure you have the latest version of the
software as your problem may
have been fixed.
Playing Flash videos in Repeat Signage V4 and Repeat Signage 2015
Adobe Flash is no longer supported by Windows 10 as of 12 January 2021.
More details.
We have released Repeat Signage V5. We have re-written all the Flash components with jQuery/HTML5 instead to keep the software going forward,
plus, there are additional features. There is a paid-for upgrade available to existing users.
Video file problems
You can display .MP4 videos in Repeat Signage V5 but anything else has to be converted to .MP4. Previous edition (V4) of Repeat Signage allowed Flash videos to be played, but these are no longer supported in Windows 10. There are free and paid for video conversion software packages on the Internet and a search 'convert video to MP4' gives you many options.
Contacting support
If you have upgraded to the lastest version and still receiving the same problem, then please email support using the email
address below:
support @ repeatsoftware.com
If possible, please include:
– If you can access Repeat Signage, then on the main screen click on 'Help' then
'Get computer information'. This gives us information about your computer
that you can copy and paste into your email.
– If you see an error message, then please press the Print Screen (Prnt Scr)
button on your keyboard when the error appears. This will make a copy of your
screen to the Windows clipboard. Open Repeat Signage and click on 'Help' then
'Save Windows clipboard image to disk'. This screen will then allow you to save
this screen image to your hard disk so that it can be emailed to Repeat Support.
– Please tell us what you did prior to receiving any error message in a
step-by-step way. Try doing the same thing again and duplicating the
problem.
–If you are having problems playing a particular video file, picture, PDF, etc,
then please also email this to us (zipped if possible). Video file
problems are often to do with having the correct video codecs installed.
Usually, if a file will play with Windows Media Player, then it will also play
in Repeat Signage.
Feedback form
We welcome your feedback as this allows us to improve the software for our customers. Please use the
Feedback form.
Frequently asked questions
Please see the Frequently asked questions page as there
may already be information that will help you.
'How do I ...' questions
Please email us as at
help@repeatsoftware.com and we will be happy to help.
News and updates newsletter
If you would like us to occasionally email you
when news, information, updates and upgrades are available, then please
subscribe to our updates newsletter.
Useful links
Manually activate software for a computer that
doesn't have Internet access
Manually deactivate software for a computer that
doesn't have Internet access