Repeat Signage V5 help

Troubleshooting video and audio problems

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Repeat Signage digital signage software


Introduction

Repeat Signage uses the Windows Media Player technology that is built into Windows to play video using the video control and audio files using the audio control.  We recommend converting .mov and .mp4 files to .wmv (Windows Media Video) files using the Free make video converter software.



Trouble shooting Video control and Audio control problems



1.  Check you are on the latest version of Windows Media Player for your version of Windows



Since the video control uses Windows Media Player, the first thing to do is to make sure you are on the latest version.  The current version for Windows 10 is Windows Media Player 12.

- Open Windows Media Player - In the search bar to the right of the Start button/Start orb button, type in 'Windows Media Player' to see your options.


2.  See if the file will play with Windows Media Player


Locate the file on your hard disk and double click it to open it in Windows Media Player.  If it opens in another application, then you will need to right mouse click the file and use 'Open with' then select 'Windows Media Player'. 

If it opens and plays OK:

The problem is the way Repeat Signage is playing the file.  Repeat Signage uses two types of video playing technology depending on whether multiple screens are attached.  You can change the video system that Repeat Signage uses in the System settings.  From the main Repeat Signage screen, on the menu click on 'File' then 'Settings' (if you are prompted for a password then enter the administrator one).  Select the 'System' tab.  Press the F1 key on your keyboard and read the information on video types.  Try both TYPE ONE and TYPE TWO to see if this makes any difference. 

If it doesn't play OK:

STEP 1 - The problem is likely to do with codecs.  When videos are created they use a piece of software called a codec to encode the video file.  You need to have the same codec on your machine in order to play that video file.  See the Wikipedia entry for more information on codecs.  You will need to download a codec pack from the Internet such as the K-Lite Codec Pack.  The free K-Lite Basic Code Pack should be sufficient for most video files.

STEP 2 - If you install this and it Windows Media Player will still not play the file, it may be corrupted or you may still have a problem with codecs.  Open the file in Windows Media Player, then on the File menu (press the Alt key if you cannot see the File menu), click on 'File' then 'Properties'.  This will then display information on the video and will normally include the video and audio codec information.  Now on the main Repeat Signage screen, on the menu click on 'Help' then 'Get computer information'.  This will tell you wish codecs you have installed.  Make sure that the ones used in the video file are installed on your system.

STEP 3 - You could also try converting your video to a different format such as .wmv (Windows Media Video).  The Freemake video converter software is recommended.

STEP 4 - If you still have a problem, then it may be some strange compatibility issue with Windows, codecs, your video file and who knows what.  Try the Flash control in Repeat Signage instead.  This control uses Adobe Flash Player technology rather than Windows Media Player technology to display your video.  You will need to do the following:

- Use Free make video converter to convert your video to an .MP4  This is very easy to use software.
- Edit your Repeat Signage presentation and on the menu click on 'Insert' then 'Insert video'
- Browse for and select your .swf file
- Click on OK


STEP 5 - If you still cannot play the video in Repeat Signage, then please email support@repeatsignage.com for help.