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Repeat Signage Support

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Repeat Signage support

The current Repeat Signage version is V4.0.55

Support is available Monday to Friday from 8am to 10pm GMT. Support is also available over weekends.
This means that we can effectively support US and international customers even though we are based in the UK.

We have a number of training videos online to help you and a YouTube channel.

There is also a walk-through online help menu, to help you.

System requirements

Repeat Signage is Windows based digital signage software and runs on Windows XP, Vista, 7, 8, 8.1 and Windows 10.

Please see System Requirements.

Problems including 'Crashes'

Here are a few things you could try to resolve an error message prior to contacting support:

–Restart your computer and have another go - Repeat Signage uses the .NET Framework and calls on Windows to perform operations.  Sometimes a restart will just clear your memory usage and reset Windows.

–Make sure you have the latest version of the software as your problem may have been fixed.

Contacting support

If you have upgraded to the lastest version and still receiving the same problem, then please email support using the email address below:


If possible, please include:

– If you can access Repeat Signage, then on the main screen click on 'Help' then 'Get computer information'.  This gives us information about your computer that you can copy and paste into your email. 

– If you see an error message, then please press the Print Screen (Prnt Scr) button on your keyboard when the error appears. This will make a copy of your screen to the Windows clipboard. Open Repeat Signage and click on 'Help' then 'Save Windows clipboard image to disk'. This screen will then allow you to save this screen image to your hard disk so that it can be emailed to Repeat Support.

– Please tell us what you did prior to receiving any error message in a step-by-step way.  Try doing the same thing again and duplicating the problem.

–If you are having problems playing a particular video file, picture, PDF, etc, then please also email this to us (zipped if possible).   Video file problems are often to do with having the correct video codecs installed.  Usually, if a file will play with Windows Media Player, then it will also play in Repeat Signage.

Feedback form

We welcome your feedback as this allows us to improve the software for our customers. Please use the Feedback form.

Frequently asked questions

Please see the Frequently asked questions page as there may already be information that will help you.

'How do I ...' questions

Please email us as at help@repeatsoftware.com and we will be happy to help.

News and updates newsletter

If you would like us to occasionally email you when news, information, updates and upgrades are available, then please subscribe to our updates newsletter.

Video files problems

The new Flash video control (launched in August 2012) gives a good alternative to the Video control and you can convert your videos to Flash free of charge using software such as Free Studio.  On playing videos across multiple screens, then the Flash video control is recommended.

The Flash video control also allows scheduling of video playlists on a hourly, daily or weekly basis.

If you have having problems with either the Video control or the Audio control then please see our Troubleshooting video and audio problems page.

Useful links

Manually activate software for a computer that doesn't have Internet access

Manually deactivate software for a computer that doesn't have Internet access